Analyzer Software - the leading provider of sports scheduling, league management, tournament and statistics software.
Contact Us  |  Careers
FREQUENTLY ASKED QUESTIONS
Here you'll find answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions. You can also find information regarding our pricing, licensing and technical support options.
  • What are the System Requirements for the Software?
 
Hardware: PC with 256MB of Memory and 75MB of free hard drive space

Operating System: Windows 2003, XP SP1, 2000, NT SP6 are preferred. Will run under Windows 95/98 SE/ME with 512MB of Memory.

Processor: Pentium CPU @ 1GHZ or higher is recommended.
  • What are the System Requirements for Web Publishing?
 
In addition to the above requirements:

You will need to have a MYSQL ODBC driver installed. We recommend that you first try to connect to our web publishing server using the Trial login button. If you are receiving a firewall message please download and install this driver:
MyODBC-3.51.11-1-win.exe
  • Web Publishing FAQs
 
  1. What happens for example if I sign up for a maximum of 49 teams per month and I go over?
    The software will inform you that you have exceeded your maximum limit. You will then have the option to reduce the number of teams published, or come back to the website and upgrade your package. We would encourage you to sign up for the number of teams you have now and upgrade your package as needed. You can also downgrade your package if necessary.
  2. Will my service be discontinued if I go over my maximum and do not upgrade my package?
    We will not disrupt your service until all avenues to contact yourself and adjust your account are made.
  3. What is the login data used for?
    The login data is used for you to log into this web site in order to modify your profile, check account billings and obtain informative data about your service. It is also used as a login from our League Analyzer software in order to publish your data.
  4. When is my credit card billed?
    When you sign up along with your Registration Key purchase, your first month of Web Publishing is FREE! Your credit card will be billed each successive month on the same day as the purchase your registration key. If you sign up for Web Publishing on it own, you are charged for the first month now and your credit card will be billed each successive month on the same day you signed up.
  5. What happens if I am not happy with this service?
    You can cancel your service at anytime through our online account management screens. Once your credit card is charged for a month there is no refund of that monthly amount.
  • How many teams will the software support?
 
All League Analyzer products support an unlimited number of leagues, teams, playing locations...everything!
  • What are the Limitations of Trial Versions?
 
Trial versions of our software are limited to 10 startup activations. When running schedules, you will not be able to export any data. Finally, team names in schedules will have the word "Trial" appended.
  • What does the software cost?
 
In order to use the League Analyzer products, you are required to purchase a registration key per product. Each registration key costs $275.00. If you are using only one product on multiple computers, your registration key and first computer activiation is $275 and each successive computer is $79.95.
  • What does the Enterprise Edition cost?
 
Our Enterprise software (available for any sport) can be purchased for $1,495.00 which comes with 5 separate computer activations. Additional activations for more computer can be purchased in packs of 5 for $495.00.
  • Can I get a copy on CD?
 
Yes. When you purchase your registration key, you have the option to order a CD version of the software you can download for a one-time fee of $20.00 per CD.
  • What are Activations and how can I use the software on more than one machine?
 
In order to use the software in registered mode, you must enter your registration key into the software's registration screen and click the activation button. An Activation represents using the software in Registered mode on an individual computer. Each Registration key purchased come with one computer activation. In order to use the software on more than one computer you must purchase additional computer activations.
  • How much to I have to pay for upgrades?
 
With the purchase of your Registration Key and/or additional activations, you will receive free upgrades for one full year. After the full year has expired, you will have to purchase a maintenance subscription to continue receiving upgrades. If you do not wish to receive upgrades after one year, you do not need to pay any additional fees to use the software.
  • My top file menu is being cut off at the top of the software, why is that?
 
Unfortunately with Windows, there are a number of different settings that affect the way the software displays. Screen resolution is one. The software is optimized to run at 1024x768 resolution. The software's forms have also been customized to take advantage of larger screen resolutions. With larger screen resolutions, may users decide to use 'Large Fonts'. Unfortunately, with some versions of windows, using large fonts, distorts the software. To change your font setting size, right click on your Desktop and click properties. Your display properies should appear. Click the appearance tab and there will be a font size pulldown. Select 'Normal' and with a restart of your computer, the software's menus will appear.
  • I have installed the software but when I start the League Analyzer program, it will not load or I receive an error. What is wrong?
 
There are many possibilities, so here are some likely answers. If you try all of these and still can not get the software to run, please send an email to support@analyzersoftware.com with the details of the software's behavior. This will help us try to duplicate and hopefully resolve your problem.
  1. After installing the software, you should restart windows. This software modifies registry entries that require windows to be restarted. The software has been tested on base versions of Windows 95, 98, ME, NT4 (sp6), 2000, XP and 2003. If you are using another operating system, our software may not support it.
  2. You must have installed Microsoft Internet Explorer 5.0 or higher. If you do not, you should download the latest version of Microsoft Internet Explorer from the Microsoft site.
  3. This software is resource intensive. A minimum of 256mb of RAM is required. If you have this minimum amount or less, you may require a memory upgrade depending on what other programs you are running with our software. Shut down all other programs and try starting our software.
  4. Some computer setups do not properly install Microsoft's Data Access components properly. Try downloading MADC_TYP.EXE from the Microsoft web site by clicking on the link in this sentence. If that still does not solve the problem, download the MICROSOFT JET 4.0 components.
  5. There are known problems that have not been resolved with non-english versions of Windows operating systems. Change your regional settings to English, install the software, then switch them back.
  6. Send Analyzer Software the LAFHKmmm.log, LAFBKmmm.log, etc. file in the home directory where you installed the software. We will make every attempt to resolve your problem.
  • I click the Check for Updates function and get an Error 13001: What is the problem?
 
We are in the process of changing our update process. The version of the software you have installed is calling our older service which is not operational. When our next software version is available with our updated process, all registered users will be contacted via email.
  • League Analyer seems to run slow under Vista, how can I fix that?
 
This is due to a Setting Compatibility Issue. This is the issue, cause and fix.
ISSUE:League Analyzer starts OK. If a database is connected, it loads OK. When clicking any menu bar menu (e.g., File, Edit, etc.), the top-level (e.g., Edit) highlights OK but the drop-down does not immediately appear. Instead, there is 1) a pause of a second or two, 2) a "flash" (League Analyzer "repaints" the Window), and 3) a cursor shows the system is processing the request. Sometimes the Window Title bar will include the message "Not Responding." After some amount of time (60 seconds or more) the drop-down menu appears. If you select a function from the menu once it appear, that function seems to operate immediately. When you mouse down to a there is a scenario above basically repeats. Once the second level menu appear and you click on a function (e.g., View -> Leagues -> Contents), it executes immediately. Attempting to use the Menu bar hot-keys (e.g., Alt-E to open the Edit menu) results in the same scenario as above. Whenever attempting to use the Menu bar menus, the CPU runs at 40 to 60% When clicking on a Toolbar icon, the function executes immediately. When attempting to expand or contract a"side-bar" menu, it does so immediately. When clicking on a "side-bar" menu item, the function executes immediately.
CAUSE:After spending a considerable amount of time tracking down "leads," most based on blog reports of Vista and menus (such as making sure the Desktop Window Manager was running) this appears to be the cause. Some video cards (like NVIDIA) do not work well with non-high end graphics applications. The video card is not the cause, but the Colors setting if set to "High (32 bit)."
FIX:Changing this to "Medium (16 bit)" should fixed the problem.

Top 3 Most Frequently Asked Questions
League Analyer seems to run slow under Vista, how can I fix that?
 This is due to a Setting Compatibility Issue. This is the issue, cause and fix.
ISSUE:League Analyzer starts OK. If a database is connected, it loads OK. When clicking any menu bar menu (e.g., File, Edit, etc.), the top-level (e.g., Edit) highlights OK but the drop-down does not immediately appear. Instead, there is 1) a pause of a second or two, 2) a "flash" (League Analyzer "repaints" the Window), and 3) a cursor shows the system is processing the request. Sometimes the Window Title bar will include the message "Not Responding." After some amount of time (60 seconds or more) the drop-down menu appears. If you select a function from the menu once it appear, that function seems to operate immediately. When you mouse down to a there is a scenario above basically repeats. Once the second level menu appear and you click on a function (e.g., View -> Leagues -> Contents), it executes immediately. Attempting to use the Menu bar hot-keys (e.g., Alt-E to open the Edit menu) results in the same scenario as above. Whenever attempting to use the Menu bar menus, the CPU runs at 40 to 60% When clicking on a Toolbar icon, the function executes immediately. When attempting to expand or contract a"side-bar" menu, it does so immediately. When clicking on a "side-bar" menu item, the function executes immediately.
CAUSE:After spending a considerable amount of time tracking down "leads," most based on blog reports of Vista and menus (such as making sure the Desktop Window Manager was running) this appears to be the cause. Some video cards (like NVIDIA) do not work well with non-high end graphics applications. The video card is not the cause, but the Colors setting if set to "High (32 bit)."
FIX:Changing this to "Medium (16 bit)" should fixed the problem.
What are the System Requirements for the Software?
 Hardware: PC with 256MB of Memory and 75MB of free hard drive space

Operating System: Windows 2003, XP SP1, 2000, NT SP6 are preferred. Will run under Windows 95/98 SE/ME with 512MB of Memory.

Processor: Pentium CPU @ 1GHZ or higher is recommended.
What are the System Requirements for Web Publishing?
 In addition to the above requirements:

You will need to have a MYSQL ODBC driver installed. We recommend that you first try to connect to our web publishing server using the Trial login button. If you are receiving a firewall message please download and install this driver:
MyODBC-3.51.11-1-win.exe